A document is Blocked or Needs review
Both mean a person has to look at it. Blocked documents cannot be exported until fixed; Needs review documents can be, but you should check them first.
Open the document from your Inbox and look at the flagged fields. Find your message below.
Supplier problems
"No supplier code for …" / the pill says Supplier unmatched
beres read the supplier's name off the document but has no matching code in your master data. Choose the supplier from the picker. Your choice is saved, so this supplier matches itself next time.
If the supplier genuinely isn't in your accounting system yet, add it there first, then re-import or sync master data. Don't invent a code — it will fail on import.
"Suggested … (similarity 0.82) — confirm"
A near match was found but not confidently enough to apply automatically. Check it against the document and confirm or pick a different one. Confirming teaches the match for next time.
Line item problems
"No item code for …"
Same as the supplier case, for a stock item. Pick the code from the list. Use apply to group if the same item appears on several lines.
"Missing/invalid qty"
The quantity couldn't be read. Zoom into the original and type it in.
"No price or amount"
Neither a unit price nor a line amount could be read — usually a smudged or cut-off column. Enter what the document shows.
"Line needs ItemCode or Account" / "Line needs a Description_DTL"
Your export target requires a code and a description on every line. Fill in whichever is empty.
Amounts that don't add up
"Line items sum to 1,240.50 but document total is 1,245.00"
The lines don't reconcile to the printed total. Almost always one quantity or rate was mis-read.
Check the lines against the image and fix the wrong one. Don't edit the total to match — the total is what the supplier actually charged and is your check on everything else. If a line is genuinely missing from the extraction, add it.
"Amount 120.00 ≠ qty × price 125.00" / "Printed amount … — using qty × price; verify qty/rate"
The printed line amount doesn't equal quantity times rate. beres uses quantity × rate and asks you to confirm. Check which of the three numbers was mis-read.
"No rate read — using X's known price 12.50 (qty × 12.50 = 250.00); verify"
No rate could be read, so a price you confirmed on an earlier document for this item was used instead. Verify it against the document — supplier prices change.
Extraction quality
"Low extraction confidence"
The document was hard to read. Check every field, not just flagged ones. If it's a photo, a clearer one will do better — see the photo tips in Send a document.
The document is genuinely unusable
Blank page, wrong document entirely, a photo too blurred to read. Don't force codes into it — use Report invalid. Support reviews it and credits it back so it doesn't count against your allowance. See Report an invalid document.
Everything is Blocked, on every document
That points at master data, not at the documents. Most likely nothing was imported, or it was imported before you switched export target — master data is stored per target and switching hides the lists. Check Settings → Master data and see Import your master data.