Report an invalid document

For documents that should never have been sent — junk, a blank page, a photo too blurred to read, or something that isn't a supplier document at all.

When to use it

Do report:

• A photo too blurred or cut off to read
• A blank or wrong page
• Something that isn't a supplier document
• A genuine duplicate of a document already in your accounts
• A test document sent while setting up

Don't report:

• A document that just needs codes filled in — that's normal review
• A document you disagree with (a supplier overcharge is a business problem, not a data problem)
• A Failed document — that's a system error, and reporting it as invalid won't fix it. Contact support instead.

How

Open the document and use Report invalid. Give a short reason — "blurred, unreadable" or "duplicate of INV-2291" is enough. It's the only context whoever reviews it will have.

Reporting is available on documents awaiting review. It's safe to click twice; it won't double-report.

What happens next

Support reviews the report and either:

• Confirms it. The document becomes Invalid — a final state — and is credited back so it doesn't count against your monthly allowance.
• Rejects it. The document returns to your queue for normal review.

The document is never deleted either way. The original stays available.

Why it goes to support rather than deleting immediately

Because it affects billing. A document that doesn't count against your allowance is money, and self-service credits would be open to misuse. The review is quick, and the credit is real.

Finding a document id

Support will ask for the id. Open the document — the id is the long string at the end of the page address:

https://doc.getberes.app/documents/prepare?ids=a1b2c3d4-...
      

Copy the whole thing. For several documents, send the ids together.