Permission problems

"You don't have permission to do this."

You are a reviewer, and the action is admin-only. Each company has two roles:

Reviewers can do the entire daily job — receive, review, and export documents — but not change how the organization is configured. Ask an admin, or ask to be made one.

I can't see Organisation or switch companies

Organisation and the multi-company controls are for master admins. A company admin controls only their current company; a master admin has admin access to every current and future company in the organisation group.

If you need group-wide access, ask a current master admin to invite you or promote your existing company-admin account. See Invite your team.

A settings page I was told about isn't there

Settings panels you can't use aren't shown at all. If a colleague describes Export target or Billing & plan and your Settings page has neither, you're a reviewer. That's the whole explanation.

"An organization needs at least one active admin."

You tried to remove, suspend, or demote the last remaining admin. Every organization must keep at least one.

Promote someone else to admin first, then make the change.

This bites when an admin leaves the company: make their replacement an admin before removing them.

"This invitation has expired or was already used. Ask your administrator to send a new one."

Invitations are single-use and expire. Ask your admin to resend from Settings → Organization.

Also check you're signed in with the email address the invitation was sent to — an invite for ali@company.com won't accept while you're signed in as ali@gmail.com.

I accepted an invitation but I'm in the wrong organization

You probably created your own organization at signup instead of accepting the invite. You're now an admin of an empty organization rather than a member of your company's.

Ask your admin to resend the invitation, then accept it from the email while signed in. If you end up in both, the sidebar organization name tells you which one you're looking at.

For a master-admin invitation, sign in with the exact email address invited. The link expires after 48 hours and cannot be used by an account that already belongs to another organisation group or a company outside the group.

I can't see documents a colleague sent

Documents belong to the organization, not to the sender, so anyone in the organization can see them all. If you can't see theirs, you are in a different organization — see above.

"Access suspended"

"Your access to this organization has been turned off by an administrator." Your membership was suspended. Your account still exists and nothing is deleted; only an admin can restore it. The only action available is to sign out.